Terms & Conditons



During your first visit, you will be asked several detailed questions about your medical history. it is very important that your answers are as full as possible as this may affect the way in which your treatment is given. You will be asked to sign a declaration on your intake form prior to your attendance at the clinic.


Under the Data Protection (1998) Act, we are required to advise our patient(s) on our Data Protection Policy. As part of our Patient Records, this clinic is required to retain information for the purpose of consultation for treatment, recording subsequent treatments, and for use by third-party medical practitioners only, at the request of the patient, in writing.

Upon completion of the Patient Details Form, Data Protection, and consent form, all paper files and information therein may be electronically scanned and stored on a computer file for as long as the patient remains a patient of the Clinic, and thereafter for a period of 10 years. Alternatively, paper records will be retained for the same period.

All information provided will be held both manually and electronically in files accessible only by staff of the Clinic who are directly involved in the data entry and processing of the patient records.

In line with the updated GDPR, we are required by law to inform you of what and how we use your data. A detailed policy is available to review online at www.lsrc.co.uk/privacy alternatively we have a paper copy available on request.


Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapist’s day that could have been filled by another patient. As such, we require 24 hours’ notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours’ notice, or miss their appointment, will be charged a cancellation fee.


The clinic and its associated health professionals may need to collect your personal and medical information as documented above. In addition, the clinic and its associated health professionals may need to communicate with your family doctor and/or referring doctor as deemed necessary for your beneficial treatment. Your personal and medical information is confidential and will only be disclosed to third parties with your permission.


There is a potential risk of transmission of Coronavirus (COVID-19) because of attending the clinic and/or receiving treatment. Should you have further questions that arise up to and including when your appointment starts, you can raise these with the Clinical team member before any treatment takes place. We ask all patients that if they develop symptoms of Coronavirus to advise us, do not attend the clinic and follow the NHS 111 guidance.

From our clients

Having suffered for a long time and living so close to the clinic I wish I had popped in years ago! Liz is a chiropractic magician and Nina's massages remove the weight of the world from your shoulders. I can't thank you enough Liz, Nina and the rest of the team for fixing me. It's never a dull moment 😄 xx

- Nikki Daly

Felt way better after just the first appointment! Definitely recommend to anyone

- Alex Thorne

Have been attending the clinic for many years due to an injury when I was in my teens, the ladies in reception are very professional and friendly and my treatments always leave me feeling more comfortable- eventually!

- Jonathan Oliver

Great service and availability. Sorted me neck out so I can now sleep in peace

- Russell Davey

Liz makes each visit a pleasant experience and is very good at finding and curing any problems I may have. She also helped my late wife with her severe pain when the hospital failed.

- Jim Borthwick

Simply the best, ( song there somewhere) ....Liz, from day one you worked wonders on my poor old engineers back and hips, oh, and knees.....enabling me to continue to realise my life’s dreams working on Steam engines and all that goes with them....... I’ve emigrated south now ....lol..... Isle of Wight , and stopped for a while, but may get back into the steam scene next year. Still feeling good, badminton keeps me mobile now. Liz, and team, thanks a million, I will pop in to see you all next year. Best Wishes John Blair. xxx

- John Blair

Great clinic. Very capable staff. Gave me excellent "at home" exercises and her in practice regimes always improves my back pain. This is an super way to go and get an improvement in your pain and movement.

- Kevin Pickin